![]() I-Pass allows drivers to automatically pay toll while driving, eliminating idle time, excessive breaking and the need to stop at toll plazas. The transponder should be mounted to the front window to the left of the rear-view mirror with the I-Pass label facing the driver. Credit/ debit card information, personal information of account holder, driver’s license number, license plate number and type and vehicle make/model/ year is required when signing up for a transponder. An I-Pass transponder requires a $10 deposit and an additional $20 for the account balance. I-Pass transponders may also be purchased online at, via phone at 1-80 or by mail. Transponders purchased at Jewel-Osco and Road Ranger are preloaded with $20 in tolls and a $2.90 service fee is charged per transponder. Transponders may be purchased in person at the Rochelle Road Ranger on Highway 38 or in DeKalb at the DeKalb Oasis and Jewel-Osco stores. Each vehicle must be registered to the I-Pass account and have a transponder in the window when driving through the toll. On a shared balance, each transponder draws from a single prepaid account balance. According to the Illinois Tollway, “After five video tolls on a single license plate in one month, you will lose the I-PASS discount on tolls for that license plate, and any subsequent video tolls to that plate will post at the full cash rate for the remainder of the month.” Families and businesses may continue to share an account with “shared balance” but each car will need to have a transponder in place when driving through the toll. I-Pass users are charged half of the cash rate at each toll. Previously a family with multiple vehicles could share one transponder and the tolls cameras would register the license plate charging the vehicle the discounted toll rate. 1, 2018, the Illinois Tollway requires every vehicle to have an I-Pass transponder in the window when going through toll booths. ROCHELLE - An I-Pass not only saves time while driving through Illinois Tolls, but will also save a motorist 50 percent of the cash toll price. Read recent columns at /gettingaround.Updated: 5 years ago / Posted All vehicles now required to have transponder when driving through I-Pass tolls no more sharing between vehicles Michigan Ave., Chicago, IL 60611 on Twitter and at /jhilkevitch. Go to and enter "tollway trip" in the search field to follow a particular road.Ī reminder: Just please don't use the traffic alerts or the mobile website while driving.Ĭontact Getting Around at or c/o the Chicago Tribune, 435 N. There are more than 3.5 million active I-PASS accounts and more than 4.7 million active transponders.Īll tollway drivers can also receive traffic alerts on Twitter for the four individual interstate toll roads on the 286-mile system. For now, the active credit card listed on the account will be the only way to replenish account balances, at the pre-set level selected by the customer, she said.Ībout 86 percent of all toll transactions on the Illinois Tollway system involve I-PASS, officials said. Those and additional features will be added later, she said. The mobile website will not initially accept orders for new transponders or allow I-PASS customers to add funds to their account by using gift or cash debit cards, said tollway spokeswoman Wendy Abrams. ![]() The account services that I-PASS customers will be able to use on the mobile website include viewing account balance, transponder use and payment history, reviewing and updating personal information and credit card details, adding or updating vehicles and license plate information, and activating a new transponder. "But it costs us staff time and resources," she said. Making the process more customer-friendly is a win for the toll authority too, because it will cut down on costs associated with personnel and sending violation notices to I-PASS customers, Lafleur said.Īside from the notices, the toll authority also routinely mails letters to I-PASS customers to alert them when a credit card on file is soon to expire and to remind them to update the account with new credit card information.Ĭustomers get "the benefit of the doubt" in many of the violation cases stemming from I-PASS account problems, Lafleur said. ![]() "Many people want to interact with us only online and more people are doing it with smartphones," Lafleur said. Lafleur said it is clear from tollway customer surveys that most I-PASS users prefer administering their accounts online rather than facing the hassle of phoning the tollway customer service line or making a trip to tollway headquarters in Downers Grove. ![]()
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